Testimonials for Quality 1st Basement Systems

First and foremost, I'm very rarely, truly impressed by service and have only written one other letter like this before in my life. However, I felt compelled to express my great appreciation and satisfaction in my dealings with Jack Jamison.  His patience, knowledge, and attention to detail was truly a breath of fresh air in a very long, difficult journey with Quality 1st.  He wasn't afraid of having very difficult conversations and, most importantly, didn't over-promise and under-deliver service.  He was very different than the others who visited my home because he listened 90% and spoke 10% of the time.  He was genuinely interested in learning about my entire experience, understanding specific issues, and desired outcome.  With having dealt with many folks in your organization, I would hope he is considered your most prized asset.  His experience will undoubtedly make those around him better and help drive more business.  His position is obviously not an easy one to hold and there are always difficult decisions to be made each day.  However, I very much appreciate the outcome of my situation. Thanks to Jack's involvement, my family is in a much better position. Thank you for employing Jack.

I first got my basement waterproofed back in 2011, and I am very happy that I decided to go with Quality 1st Basement Systems. They did a great job waterproofing my basement, and with the annual service. Sha Chon Kasey was a rare pleasure. He knew exactly what to do. He explained everything to me, and showed me what was going on. He was a gentlemen in every way! I will be sure to ask for him next year!

Kenny is a wonderful person to have as the first representative of Quality 1st Basement Systems. Ken was prompt and courteous from the very first meeting. All questions were answered with much clarity so that there was no doubt as to what was needed to correct our problem and how that goal would be completed. Whenever he was called, He immediately responded to the call and had no problem revisiting to make sure we knew what methods would be used to complete the job. Every promise he made was met and completed by the foreman and crew for the job.

A foreman that not only gives respect and courtesy to his customers, but also receives it from the crew who works with him. Wilver is a perfect example of the type of person any boss would want as an employee. From the very beginning, he had no problem in explaining what was going to be done and how it would be accomplished. He is a man of his word with the integrity and skill to know how to accomplish the work. Wilver kept the job moving along in a very timely fashion with honest answers to any questions we had. He actually stood by his word from what to expect from the job as well as how long it would take the crew to complete the job which was done with much efficiency and cleanliness. When completed, Wilver took the time to walk through the basement and explain the workings of all the equipment so that there would not be any doubt as to what to expect from the equipment. Because he was so pleasant and accommodating, it made it very comfortable to have him work in my house. He also is a fine representative for your company.

Very accommodating to finding a date to do the job. Mike Notar was very informative and did a great job explaining their product and laying out a plan that best suited our house. The guys that came and did the work did a great job and finished it quickly. Would highly recommend it to anyone looking to waterproof their basement.

I am very satisfied with the work completed in my basement by Quality 1st Basement Systems. My system design specialist Rick did an excellent job and was very helpful. The office staff was friendly and the installation crew worked very hard. Before choosing Quality 1st I did research on other waterproofing companies in NJ but they had a good price and were very professional.

Both service technicians were excellent.  Collin is very knowledgable and dedicated to his customers.

Teach was very good, They always answer questions very courteous. 

Quality 1st Basements sent senior service technician Collin Peare on-site to my house today for an annual check-up and cleaning of a sump-pump system installed over 10 years ago by them. The system has worked without issue since installation, but performing an annual inspection is always a good idea and can bring up any issues not apparent to a home-owner.Collin arrived on time, and even called ahead to let me know an estimated time of arrival. He answered all my questions regarding the current status of the pumps, battery, and overall health of the equipment. He thoroughly inspected and cleaned the pumps and replaced the battery as well which was way overdue for care.Overall, I am happy with the service and will continue to utilizer their services and recommend them for crawl-space and sump pump solutions.

Totally honest!    I had some water issues in my basement so I called Quality 1st Basements. I was immediately impressed by how totally honest they were. They told me there was no water damage, but that there were several things I could do to prevent future damage. I told them to go ahead and do the work, and they did everything they promised they would do. They were very good at their jobs. I was very happy with them, and I would highly recommend them to everyone!

Thank you for your service Andre was very informative ,patient and professional I look foward to working with Andre and your Company.

We want you to know how thankful we are with your personal service. We thank you for taking the time to come to our home a few times to review plans for our basement. Mike and his crew were very respectful of our home. They worked diligently to meet their deadline even working into the evening to get the job done. Mike took time to explain what he and his crew were doing during the process and always asked us is we had any questions. The guys have a great sense of humor, are trustworthy, and meticulous about their work. Mike has a great rapport with his crew! We are so happy to have a dry basement and have started to build walls to create a playroom fore the boys. We will definitely recommend your service to our friends!

knowledgeable and professional

Great job on the Smart Vents at my shore property in Atlantic City!

Wilver and his crew were excellent. They were knowledgeable and professional. Wilver explained everything and kept me in the loop throughout the construction. They were very respectful and protective of my property and when they were done everything was clean with all garbage removed. I believe they went above and beyond and it is evident that they take pride in their work,as they should. My basement looks beautiful and I only wish I had this done years ago. Wilbur and the guys were great!