Testimonials for Quality 1st Basement Systems

Kudos to Mason Koonce and his crew they did a remarkable job, the quality is outstanding, and their professionalism and downright friendly demeanor demands to be noted and thank. Thank you, Mason, job well done!

A first-class inspection by a highly professional and knowledgeable expert. A very good company to deal with. Fair and truthful.

You truly get what you pay for. We had them install a system in our basement about 3 years ago. They showed up when they said they would, were professional, fast, and most important, neat. We had some issues with some faulty equipment and they replaced it quickly, at no additional cost. We just had a maintenance visit from Justin and he was terrific. Unlike the utility companies that say they will show up sometime between 9 am and 5 pm, Justin called me and said he was on his way and arrived exactly at the scheduled time. He made some adjustments to our system and was extremely courteous and professional. I highly recommend these guys!

We are very satisfied with the work.  The crew was professional and competent.  The salesmen was very professional.  We were referred to your company by someone else.  We came across additional work that needed to be done it was estimated on the spot very fairly, the work was done and kept the project on time and I did not feel held hostage for more work! 

Marcus came by to service my triple safe pump. He was able to diagnose, and explain in simple terms that one of the pumps was not working and quickly changed it with a new one. He was professional, courteous, and clean. Please hire more individuals like him!!!

Mike came by to service my triple-safe pump. He was professional, courteous, and clean. Please hire more individuals like him!!!

It was an awesome experience. Their representative, Mike Notar, was amazing. He was very professional and was always available (even after hours). He answered all our questions and guided us through the whole process. He even came at the end of the project to make sure that everything was according to plan and that we were satisfied with it. Thanks, Mike for reminding us what great customer service is. The crew (Ruben, Jeremy, and Carlos) were punctual, very professional, hard-working, very accommodating, super clean, and took the time to answer all our questions. The waterproofing of our crawl space was conducted in just one day and we are very happy with the results. We highly recommend Quality 1st Basement.

I first decided to have work done on my partially finished basement once I started to have moisture problems. I knew that I wanted to have a dehumidifier and duct work done, and I was interested in seeing how much that would cost me. After doing online research, I decided to give Quality 1st Basement Systems a call. I was very satisfied with my experience with the office staff in setting up my appointment, and in having the salesman come out. Ken was able to answer all my questions, and give me an estimate right in my house. I was very impressed with how smoothly the whole process went, and how easy it was to have my problem fixed. I am extremely happy with Quality 1st, and how all of the work was done exactly as promised. All of the people who are associated with the company are very professional, and the products are high quality. I would definitely recommend Quality 1st Basement Systems to anyone who is thinking about getting work done.  

The main reason I hired you over other companies is the booklet you sent and the presentation. The installers were excellent! i am very satisfied with the job.

Very Nice, Professional, and easy to work with. Overall the whole job from start to finish was AWESOME !!  I would recommend Quality 1st to anyone who needs work done with waterproofing or drainage in your basement.

The salesman was very thorough and took his time to answer all of my questions. The installation crew was courteous, efficient, and professional. I am glad I chose Quality 1st basement systems because I have heard nothing but positive things about the company and the price was very reasonable.

Mike D. of quality first basements was very professional throughout the process. Mike walked me through the installation process and best ideas and practices. I will also note Mike was honest with what was necessary to keep my basement dry. He worked with me as far as timing, because these type of projects are expensive to complete. Wilbur was the foreman on the job. Wilbur was professional and explained each step he was taking during the installation and advised me to use the triple safe sump pump and the Sani-Dry dehumidifier. Would recommend quality first basements, Mike D. and Wilbur to family and friends.

The hardworking installation crew were excellent. You company was recommended and I would also recommend it to someone else. It has been a pleasant experience working with your company.

The reasons I used Quality 1st Basement Systems was the wide choice of options and services available.  I was very satisfied with the job that was done, the installation crew was very efficient and courteous along with the office staff.  The salesman gave a very thorough presentation to us and was very friendly the entire time.  There was one small problem with the installation that they immediately resolved to my satisfaction.

We have previously had Quality 1st install a sump pump system and install drains around the basement. They did an excellent job, were neat, cleaned up, and have provided excellent service to the system. We're going to have another wall of the basement added to the drainage system, and I am extremely impressed with the price, the short wait to have the work done, and the professionalism of the service tech, Justin Williams. All in all, I'm extremely happy with the interactions and the work that I've had done with this company and highly recommend them.