Testimonials for Quality 1st Basement Systems

Always friendly, on time, and reliable.  The product is great too.

Your service is highly recommended. As soon as we can afford it, we will contact your company. 

I just replaced my old sump pump with a new pump. My tech, Ryan Santaliz was fantastic! Even when I said I wanted to replace the whole pump system, he discussed the less costly options to be sure full replacement was what I preferred. He was professional, friendly, knowledgeable, and installed my new pump quickly!

Shoutout to Dylan and his team for their great work in installing my French drain I have a condo in NYC and NYC law prevents workers from doing construction work after 6 pm. My job was much harder due to the concrete flooring, so it took much longer to complete the job than was expected. As 6 pm passed, Dylan was required by the building manager to cease work before the job was completed. Dylan was concerned about finishing the job, so he contacted me early the next morning to set up an appointment for later in the day to complete the installation. His team worked as fast as they could to complete their assigned work for the day. They arrived at my condo around 2. Dylan and his team completed the work by 5:30 so as not to have the situation that occurred the day before repeat itself. Thanks again to Dylan and his team for making sure the job was completed to my satisfaction.

100% Satisfied!  I have a finished basement, but there was a problem with moisture. I hired Quality 1st Basements to install a basement system. They installed a sump pump, and a Sanidry dehumidifier. It worked to completely dried the basement. This is the best thing I've ever done for my home. I now have a finished basement that I can use without worrying about flooding or mold. The technician, Thomas, were very efficient and very polite. They liked their jobs. They were pleasant. If you choose Quality 1st Basements, you will not regret it.

I chose Quality 1st because they responded quickly, were quite knowledgeable, and very professional. The installation crew was excellent and very hardworking. I was extremely satisfied with the job that Quality 1st has done for me.

I bought this home and when I went into the basement I noticed water seepage after heavy rains. I initially called the office for an appointment and got set with a free estimate from my salesman Dan McNally. He gave a great presentation and offered an immediate solution to my problem along with a warranty! The installation crew led by Victor did a great job, they completed the entire job in just one day. I would gladly recommend anyone with a wet basement or crawlspace to call Quality 1st Basement Systems.

Thomas who performed the service is very good. He did a thorough job and answered all the questions which I asked in a very professional manner. Frankly much better than prior years professions sent by you to perform the job. I highly recommend him. 

I live in California but own a home in Monmouth Beach N.J. where my crawlspace was affected by Hurricane Sandy. I met with my inspector Dan McNally who was excellent and explained what I need to fix the water problem in my crawlspace. Before contacting Quality 1st Basement Systems I searched them online and felt good about the reviews that I read on Angie's List. I got a sump pump installed as well as a dehumidifier and vapor barrier. My crawlspace is finally dry, the installation crew did a fantastic job!

Excellent service! Mr. Louis asked what my concerns were and explain what will happen on the repair. Everything was explained from payment to schedule, all went smoothly. Thank you.

The work done by Quality 1st was higher than my expectations! Would definitely recommend them!!

What an amazing experience. From the start, our rep was on time, knowledgeable, kind, and most importantly not pushy! The installers came Exactly on the day and time promised. They were very polite and left our basement clean!  What a great company. We’ll definitely use them again.

In one word, reliable!  I saw an advertisement for Quality 1st Basements in my church bulletin. Since I'm in Yonkers and they're all the way over in New Jersey, I figured they must be the experts for the whole area and I gave them a call. Honestly, I was desperate for a way to keep water out of my basement garage. I'd had multiple other companies talk to me about easy solutions, cheap solutions, quick solutions, concrete solutions, outdoor French drain solutions, and so on, but this was the only company that talked about their indoor drainage system with three sump-pumps, including one with a battery backup, to pump the water out of the house. I was impressed by the gentleman's knowledge and explanation. He even gave me a whole book to read on the subject. He was incredible and I was convinced to hire them without shopping around for a better price. It seemed reasonable. I might even have paid more. He knew what he was talking about. He knew what I needed. His company specialized in my problem. Up to this point, I had become best friends with my shop vac because I could count on water in my garage every time it rained. I'm talking about three to four inches of water immediately accumulating. Despite trying all kinds of interim solutions, the problem persisted. It got to the point that I was afraid to leave my house. I couldn't go on vacation. if I had to be away, I would have someone stop by to take a look and tell them where my shop vac was stored. It was the gentleman from Quality 1st Basements who explained to me it didn't matter what I did, the water table was the source of the problem and that would not change. Water would get in and his solution would get the water out. They sent over a fleet of men, about six guys. These guys worked like devils for about three or four hours digging a trench all along the perimeter of the garage and topping it with grates. The grates are level with the floor so I can still drive my car in. They installed three sump pumps to push the water up the wall, outside to the yard, and into the front lawn. When they were done, I was able to run water from a hose into the garage and watch the system work. It's extremely quiet, so I can't hear it, but as long as the green light is blinking and there isn't any water in my garage, I know for a fact it is working. I even find the cover of the pipe outside pushed off from time to time which shows me the force of the water gushing out of the garage. I am beyond thrilled to finally have this problem resolved. It's been about two years since it was originally installed but I knew after the first rainstorm that it was a perfect solution. Thanks to Quality 1st Basements I finally have peace of mind in my own home. Now I can reclaim that space as usable, not worried that at any moment it will be flooded. My shop vac is still my best friend because it got me through all those years but now I only use it for dry vacuuming.

Eric was very professional, took his time, was very honest about what I needed, and did not leave until I was 100% satisfied. I now feel safe and relieved that my basement is protected from flooding and poor air quality. Thank you so much, Eric!

I had an enormously gratifying experience utilizing the services of Quality 1st Basement Systems to install a French drain system in the basement of my home. The sales rep, Joe Hubbard, is a model of professionalism and patience. Over a two-month period, he answered numerous texts, emails, and phone calls with thoughtfulness, accuracy, and patience. He empathized with my anxiety of needing to resolve a 40-year-old flooding problem. He also never pushed, but he always explained in a way that was genuinely convincing. So if you use Q1st for any major or minor basement repair, ask them to send Joe. When it comes to the installation of the water drainage system, in my case French drains, ask for Wilver and his team.  They are professional to the core and delightful to work with. Whatever cleanup needed to be done left my basement cleaner and in better shape than it was before the Q1st team arrived! I should also give kudos to the home office - it stayed on top of admin, billing, and logistical issues.  Always professional and accommodating.