Testimonials for Thrasher Foundation Repair

I selected Thrasher due to research, research research...on the internet with basement philosophies, with community/neighbors...we couldn't find anyone more intelligent and trustworthy.  Your people at the end of any phone call just ROCK!  You have a solid organization that is built to last.  Done a lot of research and have had a lot of competitors in our new home and you are the best on all levels...customer service, consulation in our home and price for what makes sense for a unique basement with unique needs.  Thank you for spelling out all our options and filling them without regard for your "bottom line" profit.  You're looking for long-term customer satisfaction and loyalty and you do it VERY WELL!  The sales rep and the foreman and crew were great.  YOUR PEOPLE ON THE PHONES ARE EVEN BETTER! That says a lot about-no, says EVERYTHING--about your company!

Mike Spencer, Thrasher's System Design Specialist, has been great, above and beyond great customer service!  Mike spent 2 hours here when he did the estimate and came back when I was a bit worried about a pipe showing.  He is now totally taking care of the problem and fixing it himself.  Some of the best customer service I have experienced.  The guys that did the install were great too, very fast workers!

I chose Thrasher because of our previous experience with them.  I have been very pleased with the product and service they offer.

We were pleased with how remarkably well the crew cleaned up, dispite how messy the job was. I really like the outside drainage system, and the foreman was very polite and respectful and willing to please.

The foreman’s skills and leadership were impeccable. We were very pleased with everything from start to finish, from the demo work to the clean-up. They were very good, and I would recommend Thrasher to anyone.

Excellent experience with your company.  Thanks for providing me information about the company and my sales rep ahead of time.  Cole (sales rep) was very professional.  He was not high pressure and had the experience and knowledge to assess my situation. He spent an adequate amount of time to explain to me the problem, solution and future problems if it is not fixed.

I have known the Thrashers for many years and their integrity, honesty and professionalism speaks volumes as to who they are and the type of people they hire. 

The crew did a great job on the install and cleaning up after themselves.

I am thrilled with the outcome. 

I selected Thrasher because they worked on my parent's house.  It was a great experience from top to bottom.  The installation crew was really friendly and they did a great job!  They checked in before making decisions in the basement to make sure it was ok. 

I was very impressed. Had heard of it being a high pressure sales pitch, but it wasn't at all. Tom was very nice, explained things thoroughly. I asked about some other things I had seen in your book, he said we could do those, but it really wasn't necessary.

An estimate was set up very easily and a solution was proposed.  It was nice to see a price that could fit within our budget, especially with the financing plan. Bob (sales rep) was very friendly, courteous and very patient in explaining and answering the many questions we had. Excellent!

Kate was a wonderful representative of your company. We chose Thrasher because of Kate's professionalism, presentation and knowledge. In addition to Kate, the crew was very nice. They did a very professional job and you could see that they took pride in their work. They did a great job cleaning up the area. Thank you!

Anthony was very professional and set high on my list out of home service calls.  He explained things in a way I could understand and explained the pros & cons.  He went above and beyond my expectations by actually repairing cracks, instead of only giving me an estimate.  I feel completely comfortable if Anthony or Thrasher were needed again.  I was very satisfied and impressed with Anthony's knowledge and customer service.  Thank you!

Your representatives presentation was great, but the book you sent in advance is what I really found helpful.  You products were the best I could find.  Overall it was an excellent job.  I wish other contractors would follow your approach.