Testimonials for Quality 1st Basement Systems

Greg Louis arrived in time to estimate. He was very nice, professional, and honest. He gave me a full explanation and made me understand clearly what I should do with my basement. Thanks!

Last August, I purchased my first house whose crawlspace was the epitome of one of Quality 1st's "before" photos, i.e., rotting insulation, bugs, rusted pipes, trash, rat carcasses, animal nests, sagging joists, etc.  I knew I had to be discerning and take swift action and I could not proceed with any of my visions for my house above unless it sat on a sound foundation first.  In doing so, I found your company and its long, reassuring list of affiliations, awards and recommendations.  Though I was pleased with such a find-it seemed too good to be true.  That said, I remained realistic with my expectations. My second thoughts were immediately allayed upon the conclusion of my estimate meeting with Ken Peare.  Was I dreaming?  Certainly not.  I found him to be thorough, honest, knowledgeable, communicative and extremely responsive with a reassuring attention to detail.  From start to finish [and beyond], Ken represented Quality 1st Basement Systems as a company unlike any other I've experienced before...leadership, integrity, responsibility, innovation are not empty words or the hype of advertisement, but truth embodied by both he and the subsequent crew that completed the work in my crawlspace.  Quality 1st should be proud to have such a System Design Specialist that exemplifies the tenets of your organization on a daily basis. Ten months have passed since my installation and I thought you should know I remain as satisfied as day one- consistently assured by a certain peace of mind knowing my home now sits on a solid foundation thanks to Ken Peare and Quality 1st Basement Systems, unsurpassed, in my book, in customer service.  Thank you!

I chose Quality 1st Basement Systems because we got a clear understanding of what needed to be done and were told it coudl be done within a week. Dan McNally was very good at explaining our situation.

Specialist Dan McNally was very good and explained our situation. He provided clear understanding of what needed to be done. 

First things first. Mike Fiorillo was an excellent sales rep to work with. Knowledgeable, mindful, professional, and personal at the same time. He went over all the options in detail, did not try to push or upsell on any products. Even gave some tips on the best way to finance the project. TJ showed up with his team on time, as agreed, explained, and showed me everything they will be working on. It was a big project, so it took 3 days to complete, however, each day the team showed up on time, worked very cleanly and efficiently. Everything looks great.  I also want to mention Angie Almonte from their customer service, who was very friendly and professional when she followed up after the project was completed. Highly recommend! A++

I am very satisfied with the work completed at my home by Quality 1st Basement Systems. My sales rep did a nice job with his presentation. The office staff was polite and the installation team did a good job. I was recommended to Quality 1st by two friends of mine who used Quality 1st in the past.

We are very satisfied with both the waterproofing system that Quality 1st Basement Systems installed in the basement, and the annual service appointment.

I was very impressed by the technology Quality 1st basement systems provided me with. The economy and the world would be a better place if more companies serve the consumer industry like Quality 1st Basement Systems.

I was very satisfied with the work that the team provided.

I would recommend this company to my friends and family.

The office staff was friendly, patient, courteous, and helpful. The representative was very knowledgeable. The crew team was great! Jesse is top notch! Thorough, pleasant, accountable, hard worker, and explains very well!

David Wise could not be more accommodating, he was efficient, patient, very thorough, knowledgeable and explained everything perfectly. We loved him and want him back for our next service.

I wanted to commend the team that just completed the job at my house this week as they were outstanding. I was very satisfied with not only the quality of work but the level of professionalism . The supervisor, Victor was very through in explaining everything and he had the team very structured and organized . Please make sure to recognize the efforts of this team as they made me a very happy client.  

Will Harris from Quality first was excellent in talking me through my crawl space issue as well as designing and identifying other needs and issues to consider for the future. He listened to my needs, wants, and budget and designed the perfect solution. I felt guided and informed through the whole process. I highly recommend Quality 1st and ask for Will Harris, the most responsive and attentive person I have worked with.

Thank you so much for the thoughful girl on the arrival of our daughter Alivia. Thank you again for all your work on getting the basement done before her arrival. We feel confident that she will love the area to play with all her toys. All the Best, Jenn, Scott & Alivia T.