Testimonials for TC Hafford Basement Systems

The office staff at TC Hafford Basement Systems was perfect, working with my schedule to set up my free estimate. The sales representative was informative and very friendly. The installation crew who arrived to fix my basement problems were very nice. I was overall very satisfied with the work TC Hafford did for me. I’m very happy with the job; it should make a huge difference with the heat upstairs since it is now so insulated downstairs. Glad to be rid of the water and mildew smell – Thank you!

Needing the help of TC Hafford to get my basement done, the office staff did a very good job setting up my appointment for an appropriate time. The sales person who arrived to inspect the basement was very thorough and addressed all of my concerns. The installation crew was efficient and friendly, I was very satisfied with the work they did. I went to TC Hafford for the positive reviews and was not disappointed!

Good morning, All too often we grumble when things don't turn out exactly as we want, when we want, and at a cost we want, without letting people know when our expectations have been met, or exceeded. I am probably as guilty as the next guy.   In July we contacted you about our crawl space.  Within 2 weeks Daryl visited us, and on the same day quoted and scheduled the work. He was professional and helpful at every phase of the project. We were kept informed by Amanda as to how things were progressing - "do you have any questions?", and in 39 days from the initial visit to the crew driving away, we had a finished project.   Ryan, Josh, and Taylor did a first-class job.  They explained the steps to be followed, cheerfully answered questions, did the work, and completed the project on time and absolutely hit a home run with quality.     Daryl, Amanda, Ryan, Josh and Taylor are a credit to TC Hafford.  They are the kind of people every business owner dreams about having - professional and a delight for the customer to deal with.   We are sure that you realize how good they are, but want you to know what we think.  You are lucky to have them all, and we hope that you will let them - and everyone who works for TC Hafford know - just how good they are, and that they are credit to themselves and the company.   Thanks again to all for a job very well done, and please feel free to use us as a reference wherever and whenever you would like to.

“I just had to tell you that I made the guys peanut butter cookies today because they are doing such a great job. I can hear absolutely everything they are saying: they are keeping it clean and professional and they are actually singing down there today!”

Heather was very good at explaining everything and I called her several times with questions. The guys worked hard on the job and we were happy with their work. We had a lot of water in the basement before we called you and since the drain has gone in we have not had a drop. We have already had two large rain storms and no water at all. Thank you very much and we are very happy with the job from beginning to end. 

“I just wanted to tell you that you are one of the best CSRs I have ever dealt with. You are so perky, friendly and thorough. There are parts of this phone call that I have never experienced with any other company and I just wanted to tell you, you are great at your job.”  Thanks Amanda!

Great crew - knowledgeable and did a great job.  After reading different companies online, I felt you were more qualified.  And because you have been doing this for a long time.  The humidity level is a lot better in my basement now.  Very please with the system that was installed.  

From our experience with TC Hafford Basement Systems, the office staff was always helpful and very friendly. The sales person didn’t try and push the purchase on us. They were very knowledgeable and personable which was appreciated. The installation crew was very courteous & knowledgeable. We were left completely satisfied with the job done.

When I called TC Hafford Basement Systems the office staff who greeted me over the phone was exceptional and courteous. The sales representative who arrived was precise and helpful. Then when the installation crew arrived, they were professional, accurate and knowledgeable. I am extremely satisfied with the work done on my home, the issue was completely resolved. I chose TC Hafford for their reputation and I was not disappointed.

I have lived with water in my basement for years. After the house was built we had problems with water and the builder came back and put some drains in, still water. Years later we hired a compnay that guaranteed they could solve the problem and guaranteed it for life. Still we had problems and when we called the company they were out of business. So you can see why we were skeptical to hire another company. I was sick and tired of going to the basement 3 or 4 times a day to pump the water out. I had seen the TC Hafford trucks around and seen the ads on TV. I decided to call you and at least get the free estimate. After peter spent time going over what your system could do and how it was installed, I decided to have it done, but was skeptical. But not anymore. Not one drop of water since the job was completed. Mike and his helper did a great job with the installation. Mike told me what he was going to be doing and how everything would work. Great clean-up. Enjoyed having them in my home. Thank you TC Hafford for making my basement water free.

It was the right way to correct our wet basement problems.  For the first time in 46 years we have a dry basement.  Let it snow & rain & go down our drain!

Completely satisfied with the whole experience! You treated us as a valued customer, not just a means to make money we felt like friends not just customers. Thank You so very much!

The basement stays dry now and the odors have gone away. I'm very happy you were recommended to me!

Mike Penna was very professional & knowledgable, the price was also very fair compared to many other offers.

"I am please with the WaterGuard system.  Has improved the appearance of my basement and hopefully increased the value of my house."